North East Nigeria Emergency Telecommunications Sector, issue 5, December 2021 – Nigeria



Humanitarians responding to the deteriorating security situation and escalating crisis in northeast Nigeria could not have envisioned the additional COVID-19 crisis.
Over the past 18 months, the intervention community in the North East has been grappling with new and difficult working arrangements. At the same time, the pandemic has had a catastrophic impact on the lives and livelihoods of affected communities, increasing their need for assistance.
Faced with unprecedented challenges and growing needs, the humanitarian community has mobilized to provide life-saving assistance in northeast Nigeria.
Throughout this trip, ETS played a key role in helping humanitarians carry out their work in conflict-affected Borno, Adamawa and Yobe states. The ETS team has demonstrated incredible commitment and proactivity in providing communication services in line with changing needs on the ground.
ETS – beyond being creative, efficient, responsive and solution-oriented – truly provides essential services. During the recent security incidents in Damasak and Dikwa, the availability of ETS services allowed aid workers to share critical information in real time in a life-threatening situation.
In a highly volatile environment like the North East, ETS’s internet connectivity and security communication services are a lifeline for humanitarians who risk their lives on a daily basis to help others in need – whether in the air, in humanitarian centers, or on the road.
I look forward to the upcoming expansion of ETS services through its community service approach. This is a welcome initiative – there is a need for affected communities to have access to reliable means of communication and to be able to provide timely feedback to the humanitarian community.

Connect to the sun in northeast Nigeria

This year, ETS completed a large-scale project to equip eight humanitarian centers in northeast Nigeria with sustainable energy solutions to keep humanitarians connected.


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