Global Business Process Outsourcing Market Snapshot to 2027 – Growing Adoption of BPO Services in IT & Telecom Sector Driving Growth –


DUBLIN–(BUSINESS WIRE)–The “Business Process Outsourcing Market Research Report by Service Type (Client Services, Finance & Accounting, and Human Resources), End Use, Region (Americas, Asia-Pacific, and Europe, Middle East and Africa) – Global forecast for 2027 – The report “Cumulative Impact of COVID-19” has been added to from offer.

The global business process outsourcing market size was estimated to be USD 129.98 billion in 2021, USD 143.07 billion in 2022, and is projected to grow at a CAGR of 10.32% to reach USD 234.38 billion by 2027.

Competitive Strategy Window:

The strategic competitive window analyzes the competitive landscape in terms of markets, applications and geographies to help the vendor define an alignment or match between its capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for vendors to adopt successive strategies of merger and acquisition, geographic expansion, research and development, and new product introduction strategies to execute further business expansion and growth. during a forecast period.

FPNV positioning matrix:

The FPNV Positioning Matrix assesses and ranks vendors in the Business Process Outsourcing Market based on business strategy (business growth, industry coverage, financial viability, and channel support) and product satisfaction (value for money, ease of use, product features and customer). Support) that helps businesses make better decisions and understand the competitive landscape.

Market share analysis:

The market share analysis offers the analysis of the vendors considering their contribution to the overall market. It gives the idea of ​​its revenue generation in the overall market compared to other providers in the space. It provides information on the performance of vendors in terms of revenue generation and customer base compared to others. Knowing the market share gives an idea of ​​the size and competitiveness of suppliers for the reference year. It reveals the characteristics of the market in terms of accumulation, fragmentation, dominance and merger.

The report provides information about the following pointers:

1. Market Penetration: Provides comprehensive information about the market offered by major players

2. Market Development: Provides detailed information on lucrative emerging markets and analyzes penetration in mature market segments

3. Market Diversification: Provides detailed information on new product launches, untapped geographies, recent developments and investments

4. Competitive Assessment and Intelligence: Provides a comprehensive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of key players

5. Product Development and Innovation: Provides smart insights into future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the global business process outsourcing market?

2. What are the inhibiting factors and impact of COVID-19 on the global business process outsourcing market during the forecast period?

3. What are the products/segments/applications/areas to invest in during the forecast period in the global business process outsourcing market?

4. What is the competitive strategic window for opportunities in the Global Business Process Outsourcing Market?

5. What are the technology trends and regulatory frameworks in the global business process outsourcing market?

6. What is the market share of the major vendors in the global business process outsourcing market?

7. Which modes and strategic moves are considered suitable for entering the global business process outsourcing market?

Market dynamics


  • Increased adoption of BPO services in the IT and telecommunications industry

  • Increasing investment and funding from government and non-governmental organizations

  • Rise in the number of IT companies coupled with rapid industrialization



  • Recent advancements in advanced technologies such as analytics, big data, cloud computing and artificial intelligence (AI) to deliver comprehensive BPO services

  • A growing number of small and medium-sized businesses are turning to adopting outsourcing services


  • Questions related to confidentiality and intellectual property rights

Companies cited

  • Accenture PLC

  • ADP Data Processing Inc.

  • Amdocs Group

  • Capgemini SE

  • CBRE Group Inc.

  • Cognizant technology solutions

  • Genpact Ltd.

  • HCL Technologies Limited

  • Support Software Inc.

  • infosys limited

  • International Commercial Machinery Society

  • Intetics Inc.

  • NCR Company

  • Octopus Tech Solutions Pvt Ltd

  • Plaxonic Technologies

  • SunTec India

  • SYNNEX Corporation

  • Trinity

  • Communications Unit Limited

  • Wipro Limited

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