Federal Government’s 2021 Regional Telecommunications Review Highlights Key Areas of Concern | News from the region


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INFRASTRUCTURE drops and increased demand for mobile and internet services are among several key findings included in a recent federal government review of regional telecommunications. Held every three years, the latest edition of the Regional Telecommunications Review was recently delivered to the Federal Parliament and highlighted several key areas of concern. At the top of the review panel’s 12 recommendations, the government was to focus on “developing a long-term investment and planning framework for digital infrastructure and regional digital capacity”. In addition to government investments, the report also urged NBN Co to commit to providing upgrades to its regional fixed wireless network to enable faster network speeds and limit network congestion by “strengthening the network to make more bandwidth available to users; and [by] extending the network’s reach to areas currently served by the Sky Muster satellite. meet [and] must reflect this change”. “There is a new paradigm in the way we use telecommunications and Australia will rely even more on digital connectivity as it strives to become a leading digital economy” Mr. Hartsuyker said, “Reliable telecommunications are essential for everyday life. life in regional, rural and remote Australia and have taken on a role much more akin to that of electricity. “Australia is now at a crossroads where it can either risk the digital divide widening or see regions thrive. “Decisions that are made now will determine whether regions live up to their extraordinary potential as where to live, work, invest and do business.” NSW Farmers vice-chairman Xavier Martin said if the recommendations were not groundbreaking, if implemented, they could herald a new era “COVID-19 has accelerated the need to be able to be connected from anywhere, and there is a real opportunity to bring regional, rural and remote Australia up to par with urban centres,” said said Mr Martin. “The benefits of a reliable connection are varied in the bush – from making farms safer and health services more efficient, to boosting efficiency and opening the door to regional businesses online.” THE SU ITE The Telecommunications Industry Ombudsman’s second quarter complaints report showed that residential consumers and small businesses filed 18,386 complaints, down 14.2% from the previous quarter and 39.7% compared to the same period last year. “During my six years as the telecommunications industry ombudsman, we have worked closely with our members to reduce phone and internet issues for residential consumers and small businesses,” said Ombudsman Judi Jones. “After a spike in complaints in 2018, it is very pleasing to see a continued decrease in complaints. Working together has made a real difference for consumers. “I encourage telecom operators to continue to work with consumers to resolve their problems. And as always, if the conversation breaks down, contact my office. We’re free and here to help.” Our journalists work hard to provide local, up-to-date information to the community. Here’s how you can access our trusted content:



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